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Overview

The HP ATA - Connected Devices certification provides the knowledge and experience required to discover and meet the business objectives of small and medium businesses and to design a PC client and connected device solution that meets their unique requirements. The certification also includes the knowledge and skills to deploy and troubleshoot the solution.

This certification addresses the following skills:

• Explain and recognize industry-standard client technologies and their implications on customer needs
  

  The HP ATA Connected Devices certification teaches candidates how to explain and recognize industry-standard client technologies and their implications on customer needs. Specifically, they'll learn to:

  • Describe and recognize common desktop virtualization technologies and products
  • Describe and recognize mobile computing technologies and their implications on customer needs
  • Describe and recognize traditional PC technologies and their implications on customer need
  • Describe and recognize thin client technology and solutions
  • Describe and recognize cloud technology as it relates to client solutions
• Plan and design client solutions for SMB customers
  

  The HP ATA Connected Devices certification teaches candidates how plan and design client solutions for SMB customers. Specifically, they'll learn to:

  • Consult with an SMB customer to assess their business and technical needs and create a plan for a client solution
  • Design a client solution to meet the customer needs identified in the planning stage
• Install, configure, and upgrade client solutions for SMB customers
  

  The HP ATA Connected Devices certification teaches candidates how install, configure, and upgrade client solutions for SMB customers. Specifically, they'll learn to:

  • Create pre-installation checklist
  • Install the OS (operating system)Restore HP factory software image
  • Set up a new mobile device
  • Set up a thin client
  • Configure Management Tools and Resources
  • Conduct user training, handoff, and performance tuning
• Troubleshoot and perform repair/replacement procedures for client solutions for SMB customers
  

  The HP ATA Connected Devices certification teaches candidates how to troubleshoot and perform repair/replacement procedures for client solutions for SMB customers. Specifically, they'll learn to:

  • Troubleshoot common client issues using the HP 6-step troubleshooting methodology
  • Describe how to best use support resources
• Perform administrative and operational tasks
  

  The HP ATA Connected Devices certification teaches candidates how perform administrative and operational tasks. Specifically, they'll learn to:

  • Perform change management and version control
  • Perform backups
  • Perform administrative and maintenance tasks

View the Certification Guide (4 pages, 894 KB)

• eBook
• Lesson Plans and Presentation Materials
• Practice Test